Well worth a read.
One thing that strikes me though is often we look for the hidden when there is nothing but incompetence or petty malice.
I worked in the civil service and on occasion my colleagues were somewhat judgemental and applied their own interpretation of the rules. I suspect that whilst a lot of bad stuff happens it is as much due to personal prejudices and ignorance as to a deliberate policy. This plus a measure of incompetence.
Sometimes the enemy is hidden right in front of you.